Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Lumilia-Agent, as part of the buying and selling process, we collect personal information you give us such as your name, delivery address, contact number and email address.

When you browse our store, we may also receive your computer’s IP address, browser type and device details to help us better understand visitor behaviour and improve our website.

With your permission, we may also send you emails about new products, order updates and promotions.

DISCLOSURE

We may disclose your personal information only if we are required by law to do so, or if you violate our Terms of Service.

HOSTING & DATA

Our store is hosted on WordPress.org using WooCommerce. Your data may be stored through WordPress/WooCommerce’s data storage, databases and plugins – all on secure servers behind a firewall.

PAYMENTS

If you use a direct payment gateway such as PayFast, Yoco, or PayGate (depending on integration), your payment information is processed according to their security standards and policies.

All gateways adhere to PCI-DSS standards to ensure your card details are handled securely. We do not store your full card information on our servers.

THIRD-PARTY SERVICES

Any third-party providers we use (like courier services, payment gateways, or email platforms) only collect the personal information necessary to perform their function. Their use of your data is governed by their own privacy policies.

If you leave our site or are redirected to a third-party (e.g., during checkout or delivery tracking), you are no longer governed by this Privacy Policy.

MARKETING & ADVERTISING

We use tools such as Google Analytics and Meta Pixel to better understand customer interests and improve your experience. These tools may collect data such as gender, age group, device type, and product interests.

We may use this data for:

Showing you relevant ads on other platforms (retargeting)
Tracking the performance of our marketing campaigns

You can opt out of targeted advertising at:

SECURITY

To protect your personal information, we follow industry best practices, including SSL encryption and secure server infrastructure. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your province or country, or that you have provided consent for your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately once posted here. If any major updates occur, we will notify you via email or a notice on our website.

CONTACT INFORMATION

If you have any questions or would like to access, correct, or delete your personal data, contact us at:

📧 info@lumilia-agent.co.za
📞 076-158-8448